Frequently Asked Questions
How do I get a discount?
Visit the MOK Deals Hub and choose an available offer. Open the product’s coupon page, then select the WhatsApp claim button. Send the prepared message to request the current coupon code or offer instructions.
Where do I complete my purchase?
Purchases are completed on Amazon. After receiving the offer details through WhatsApp, follow the provided Amazon link and review the final product price, seller and purchase terms before ordering.
How do I use a coupon code?
Coupon instructions may vary by offer. If a code is required, enter or apply it in the appropriate coupon or promotion field on Amazon before completing checkout. Confirm that the expected discount appears in your Amazon order total before placing the order.
Why is WhatsApp used?
WhatsApp provides a simple way to request the current offer details and receive the applicable coupon code or Amazon link. MOK does not use WhatsApp to process your payment or complete your Amazon order.
How long are offers valid?
Offers are available for a limited time and may change or end without notice. A countdown shown on a MOK coupon page is a promotional timer and does not guarantee continued availability. The final price and eligibility are determined by the offer shown on Amazon.
Who handles shipping and returns?
Purchases are completed on Amazon. Shipping, delivery, order changes, cancellations, returns and refunds are subject to Amazon’s policies and the policies of the applicable Amazon seller.
Does MOK process my Amazon payment?
No. MOK does not collect or process payment for Amazon purchases. Payment is completed through Amazon.
What should I do if the discount does not appear?
Do not complete the purchase if the expected discount is missing. Check that the correct product and offer requirements have been selected. You can also contact MOK support through the Contact Us page for help reviewing the promotion instructions.